Refund policy

SHIPPING - DELIVERY TIME & COSTS

[SILK SCARVES & ACCESSORIES]

We always prepare your order as soon as possible, but it can take us up to 2 working days. Once your package is shipped, we will send you a confirmation with tracking number.

EUROPEAN COUNTRIES

We offer FREE shipping with CTT express (Portuguese postal service) to Europe*. The estimated delivery time is around 2 business days to Portugal and 5-10 business days to other European countries*. Please be aware that due to the current situation related to Covid-19, they may occur some delays in delivery.

To guarantee the date of your delivery we recommend to choose to be shipped with Eurosender. The estimated delivery time is 3-5 business days and the additional cost of 12 € will apply.

*Portugal, Albania, Germany, Austria, Belgium, Cyprus, Czech Republic, Croatia, Denmark, Slovakia, Slovenia, Spain, Estonia, Finlandia, France, Gibraltar, Greece, Netherlands, Hungary, Ireland, Iceland, Italia, Jersey, Latvia, Lithuania, Luxembourg, Malta, Moldavia, Norway, Poland, United Kingdom, Russia, Serbia, Sweden, Swiss, Turkey.

UNITED STATES

We deliver orders to United States with CTT express (Portuguese postal service). The estimated delivery time is around 7-14 business days. Please be aware that due to the current situation related to Covid-19, they may occur some delays in delivery.

Price ranges:

- 1 product: 11,50 €

- 2 products: 18,50 €

- 3 products & more: 26,50 €

REST OF THE WORLD

We also deliver orders to: South Africa, Saudi Arabia, Australia, Brazil, Canada, Republic of China, Republic of Korea, Dominican Republic, Egypt, Eritrea, Philippines, Hong Kong, India, Israel, Japan, Lebanon, Malaysia, Malawi, Mexico, Namibia, New Caledonia, New Zealand, Kenya, Singapore, Thailand, Uganda, Zimbabwe with CTT express (Portuguese postal service). The estimated delivery time is around 7-14 business days. Please be aware that due to the current situation related to Covid-19, they may occur some delays in delivery.

Price ranges:

- 1 product: 9,70 €

- 2 products: 16,00 €

- 3 products & more: 18,50 €

[WALLPAPERS]

Our wallpapers are made to order and ready to ship in 2-3 weeks. The delivery charges doesn't apply for shipping to European countries* the estimated time is approximately 3–5 working days.

If your country is not on the list, please contact us: info@weronikarosa.com to find the accurate shipping solution.

RETURNS

[SILK SCARVES & ACCESSORIES]

You can return your purchase within 14 days from the date of receipt. To be eligible for a return, your item must be in the same condition that you received it, unworn/unused, with labels, and in its original packaging.

To start a return, please contact us at help@weronikarosa.com, indicating your order number & reason of return. We will come back to you as soon as possible with an instructions on how and where to send your package. Thank you for packing it the way it was when you received it. Please be aware that we do not cover shipping costs on returns (excluding defective items).

We will notify you once we’ve received your parcel and you’ll be automatically refunded on your original payment method within few days.

[WALLPAPERS]

All our wallpapers are made to order, which means that once we've received your order, we will proceed with the production specially for you. That's why the return policy doesn't apply to purchases of our wallpapers.

DAMAGES AND ISSUES

Please inspect your order upon reception and contact us at help@weronikarosa.com immediately if the item is defective, damaged or if you receive the wrong item. We will need to receive the damaged / wrong product back in its original packaging, to send you a replacement. In this case we cover all the transportation costs.